Cancellations & Refunds:
Once your order has been placed with www.CannonSUP.com we will submit it directly to the manufacturer. This occurs immediately after an order is placed (7 days a week). Once this step has been completed, you (the buyer) will become financially responsible obligated to purchase the merchandise. All orders are subject to a 15% cancellation fee. No exceptions. If your order has already been shipped it cannot be canceled but can be returned under our Return Policy. To cancel an order please email us at firstname.lastname@example.org.
If you would like to return your purchase for any reason, you will be refunded the purchase price of the product, excluding all shipping charges. This is our 30 day money back guarantee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer’s containers, documentation, warranty cards, manuals and all accessories. Otherwise, additional charges may be applied or may make your product(s) nonreturnable.
Products not eligible for return
– Custom orders (i.e. products that are custom made or made-to-order).
– Special purchases including clearance products, inventory sale products, custom quotes, special discounts, etc.
– Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
– Any product that is not in resalable condition.
– Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by CannonSUP.com
– Any product that is not in the original box with sufficient packaging materials.
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.